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Essential Customer care
15th December 2016 @ 10:00 am - 1:00 pm
One event on an unspecified date at 10:00am
One event on 30th March 2017 at 10:00am
One event on 28th June 2017 at 10:00am
One event on 14th September 2017 at 10:00am
Who should attend
Anybody who wanted to increase the quality of their customer service.
Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue. Generally 80% of revenue comes from 20% of repeat customers – where does the effort need to be spent?
Using our Trust Based selling skills we will help you build your customer service into a tool that will help your business thrive, not as a chore that is hard work and unrewarding.
- Defining customer care and why it is important
- Identifying your customers and their needs
- Meeting expectations and achieving excellence
- Key communication skills
- Handling customers who are difficult or indifferent
- Developing new customer relationships
*All prices shown here are inclusive of VAT but are shown exclusive of VAT on booking page