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Essential Customer care

March 30 @ 10:00 am - 1:00 pm

|Recurring Event (See all)

One event on an unspecified date at 10:00am

One event on 30th March 2017 at 10:00am

One event on 28th June 2017 at 10:00am

One event on 14th September 2017 at 10:00am

£42

Who should attend

Anybody who wanted to increase the quality of their customer service.

Benefits

Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue. Generally 80% of revenue comes from 20% of repeat customers – where does the effort need to be spent?

Using our Trust Based selling skills we will help you build your customer service into a tool that will help your business thrive, not as a chore that is hard work and unrewarding.

Presenter

Sandra McNeill

Course Content

  • Defining customer care and why it is important
  • Identifying your customers and their needs
  • Meeting expectations and achieving excellence
  • Key communication skills
  • Handling customers who are difficult or indifferent
  • Developing new customer relationships

Details

Date:
March 30
Time:
10:00 am - 1:00 pm
Cost:
£42
Event Category:
Event Tags:
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Organiser

Brave Enterprise
Phone:
0117 944 5330
Website:
www.brave.org.uk

Venue

The Coach House
2 Upper York Street
Bristol, Bristol BS2 8QN United Kingdom
+ Google Map
Phone:
0117 944 5330
Website:
www.brave.org.uk

 

*All prices shown here are inclusive of VAT but are shown exclusive of VAT on booking page